Contact information
Refund policy
30-day returns
We want you to love your Tuckly bag. If it is not right for you, you can return it within 30 days of the day you receive it for a full refund.
How to return
- Email us at tucklybags@gmail.com with your order number and tell us you want to return your bag.
- We will reply with the return address and instructions.
- Send the bag back unused, in its original condition and packaging.
Please do not send items back before contacting us, because we cannot process returns we do not know about.
Return shipping
You pay the cost of sending the item back to us. We recommend a tracked shipping service. We are not responsible for returns lost in transit.
Refunds
Once we receive and check your return, we refund the full price you paid for the item, including any original shipping cost, to your original payment method within 14 days. Depending on your bank, it can take a few more days for the money to appear in your account.
If you bought two bags with the 2-bag discount and return only one, we refund the amount you actually paid for that bag.
Damaged or wrong item
If your bag arrives damaged, faulty or is not what you ordered, email us within 30 days with your order number and a photo. We will replace it or refund you, and you will not pay any return shipping.
Exchanges
Want a different color? Return your bag as described above and place a new order for the color you want.
Your legal rights (EU)
If you live in the European Union, you have a legal right to withdraw from your purchase within 14 days of receiving it without giving any reason. Our 30-day return policy extends this period and does not limit your statutory rights, including your legal warranty for defective products.
Shipping policy
Free shipping, worldwide
Shipping is free on every order, to every country we ship to.
Delivery time
Orders are usually delivered within 8–12 working days. Delivery can take longer during holidays, peak seasons or because of customs checks.
Tracking
As soon as your order ships, we email you a tracking link so you can follow your parcel.
Customs and import duties
Orders shipped within the European Union have no customs fees. For orders shipped outside the EU, your country may charge import duties or taxes when the parcel arrives. These charges are set by your local customs office, are not included in our prices, and are paid by the customer.
Address
Please check that your shipping address is complete and correct at checkout. If you notice a mistake, email us at tucklybags@gmail.com as soon as possible and we will try to update it before your order ships.
Lost or damaged parcels
If your parcel has not arrived after 20 working days, or it arrives damaged, email us with your order number and we will help.
Terms of service
These terms apply to every purchase from the Tuckly online store. By placing an order, you agree to them.
1. About us This store is operated by Tuckly. Our business details are listed in our contact information policy. You can reach us at tucklybags@gmail.com.
2. Products We do our best to show our products accurately. Colors can look slightly different depending on your screen. Product images are for illustration.
3. Prices and payment Prices are shown in euro (EUR) unless another currency is shown at checkout, and include VAT where applicable. Payment is taken at checkout through Shopify's secure payment system. We may change prices at any time, but changes do not affect orders already placed.
4. Orders After you place an order, you receive an order confirmation email. A contract is formed when we confirm your order. We may cancel an order and refund you in full if a product is unavailable or if there is an obvious pricing error.
5. Discounts Promotions such as the 2-bag discount are applied automatically at checkout, cannot be exchanged for cash and may end at any time.
6. Shipping Shipping is described in our shipping policy.
7. Returns and refunds Returns and refunds are described in our refund policy. If you are a consumer in the EU, you have a 14-day right of withdrawal, which our 30-day return policy extends.
8. Warranty Your statutory rights under consumer law, including the legal guarantee for defective products, are not affected by these terms.
9. Liability To the extent permitted by law, we are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.
10. Privacy How we handle your personal data is described in our privacy policy.
11. Governing law These terms are governed by the laws of the Republic of Lithuania. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live. The European Commission's online dispute resolution platform is available at https://ec.europa.eu/consumers/odr.
12. Changes We may update these terms from time to time. The version on this page at the time of your order applies to that order.
Contact information
Trade name: Tuckly Legal name: Tuckly Bags Address: Juozapaviciaus pr. 23, Lithuania. Email: tucklybags@gmail.com
We reply to every email within 1–2 working days.